Purple Panchi will refund the paid amount in full only if the order delivered is damaged or an incorrect order is delivered. No refund will be given by Purple Panchi if the product is made-to-order or has been delivered with the color and size as selected by the customer while placing the order. In the event of the error having occurred on the part of Purple Panchi, the product can be replaced or the amount can be refunded at the sole discretion of Purple Panchi.
In case of multiple products being ordered, and if for any reason, Purple Panchi is unable to deliver a certain product/s, the customer shall be given a choice to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Purple Panchi shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Purple Panchi.