When can an exchange be initiated?
You can exchange an item if you have received a faulty/defective product or a physically damaged item. You can also file for an exchange if the item is different from its description on the website.
When can a return be initiated?
A 100% refund will be initiated in the event that a defective/damaged piece has been shipped and Purple Panchi is unable to provide a replacement for the same. In such cases, we will refund the entire order value within 7 working days to the aggrieved customer’s bank account.
What happens if there a size or fit issue?
We recommend that you go through the size chart carefully before ordering. Your item will be altered/exchanged if there is a size or fit issue. Custom Made garments cannot be returned unless they were received as damaged goods and we were unable to provide a replacement. Such items can only be altered or exchanged for the right size.
Who will arrange for the reverse pickup?
Unfortunately, we do not offer reverse pickup service at the moment. The customer will be required to ship the product back to our mailing address. Post our Quality Check of your garment, we will either alter the garment as per your size or replace the defective piece to make sure that you get the same product as advertised on the website.
Who bears the cost for reversal shipment?
In case of alterations, the reverse pickup charges will have to be borne by the client if the piece was made as per the advertised size chart or measurements shared by the customer during order placement.
In case of damaged/defective goods or size mismatch, an amount of Rs. 150 will be reimbursed in your account towards shipping costs in the form of a promo code. This will be done post the quality check.
How to initiate a Return or an Exchange?
All return/exchange requests must be communicated within 4 days from the date of delivery.
Email us on [email protected] with your Order Number, Registered Email Id/Mobile Number & Product Name.
Your email should should contain comprehensive details of the defects/complaints of the order/package delivered to you.
Once you have received a reply, please re-pack the items to be returned with all original packaging & tags that they were shipped with and send it to the following address:
1832, Sector 17-A,
Gurgaon – 122001, Haryana (India)
Some Do’s & Dont’s for reverse shipping the product:
Return/exchange items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to your return having met the requirements of being unused and unwashed, returned within 10 days of delivery.
What happens when my return/exchange is accepted?
Once the returned products meet the above return specifications post quality check, we will ship the exchange or process your refund into your bank account.
Any returned item received by us that does not meet the above mentioned conditions, will not be accepted and will be returned back to your return address.
In the case of multiple products being ordered, if for any reason whatsoever, Purple Panchi is unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Purple Panchi shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Purple Panchi.
The credits against the customer’s credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer’s account.
There might be slight variations in colour & prints as each piece is handcrafted. The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Purple Panchi are only approximate values.
Because products on Purple Panchi are designer made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.